An android phone with NFC support running version OS 5.0 or later.

• NFC should be ‘turned on’ on your phone.
• The user must be signed into the My Broadgate Mobile App.
• Bluetooth should be turned on and location access for the App should be set to always.

Note: Wearables are not yet supported with corporate badge in Android.

If your phone is rooted, or “jailbroken,” runs a custom ROM, or has modified factory software, the Mobile App isn’t available due to security risks. This error can often be fixed if you update your Google Play services.
1. On your Android phone, open Settings.
2. Tap ‘Apps & Notifications’. See lists of all apps.
3. Scroll and tap ‘Google Play Services’.
4. Scroll and tap ‘App Details’.
5. Tap ‘Update’ or ‘Install’. If those options aren’t available, then your Google Play services are already up to date.
Tip: If you can’t find Google Play services, open Settings. At the top, search for ‘Google Play services’.

Contact your Access Control Administrator in your organisation

The same way you have always used your plastic card, simply open the My Broadgate App and present your Android phone to the reader instead of your plastic card.

Note: Users should open the app if they encounter issues as some devices may require the app to be active in the background.

If your phone is lost or stolen, you should:
● Find, lock, or erase your lost device. After you recover your device or get a new one, you can re-enable your access pass.
● Let your employer know that your device is lost.
To avoid this issue in the future, be prepared through helpful tips in finding a lost Android device.

Your access pass can be used in the My Broadgate Mobile App even if your Android does not have connectivity. If you are having any difficulty using your access pass, report any issues to your Access Control Administrator in your organisation

No. Your access pass has no insight into the activity on your device. Your parent organisation can only see access transactions occurring at door and turnstile readers (i.e. when you tap your access pass on a compatible reader). The pass being loaded into a mobile wallet does not grant any further access or visibility into your day to day activities or location outside of reader access transactions.

The only employee data needed to activate and use your mobile credential is data already included in your company’s access control system (first name, last name, company email, etc.) — the same data collected for your physical access card. In many cases, self-provisioning your badge onto your mobile removes the need to visit a badging office and present a government ID for a physical card, since that step is replaced by simply signing into the app with your regular work credentials.

All data is stored encrypted using enterprise-grade security standards. SwiftConnect undergoes regular security audits and attestations, including SOC2 Type II and ISO27001, to demonstrate adherence to information security best practices.