Broadgate iPhone + Apple Watch Mockup

Your Access Pass, Now Digital

Access your office using Apple Wallet or Android In-App. Just hold your phone near the reader to unlock. It’s easy, convenient, and private.

Download the My Broadgate App from the Apple store or from the Google Play store.  If you already have the App, follow the prompts below to add your badge to Apple Wallet or to your My Broadgate App today.

Apple Wallet
Android In-App

Apple Wallet Provisioning Process & FAQs


Follow the below steps to add your mobile badge to Apple Wallet.

Access My Broadgate App

1. Open your my Broadgate App.

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Go to Access Passes

2. Navigate to the lower menu and select Access Passes.

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Access Passes

3. Select SwiftConnect.

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One-time Verification

4. Check your email for your 6-digit code.

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Enter Verification Code

5. Enter your 6-digit code sent to your email.

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Available for iPhone

6. Tap Add to Wallet.

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Add Pass to Wallet

7. Tap Add to add your pass to your Apple Wallet.

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Adding Pass

8. Your pass will take a few seconds to add.

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Express Pass

9. Express mode allows your pass to work without Face ID or your passcode. Tap done.

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View in Apple Wallet

6. Tap to View in your Apple Wallet.

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It’s Official!

7. Present your card at any reader to gain access and enjoy the mobile experience. 

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apple phone nfc

How to use your mobile pass with Apple iPhone

The NFC tag is located at the top center of the iPhone, on the back side, adjacent to the camera. The scan radius extends upwards and outwards from the back of your iPhone. Presenting this area of the iphone to the reader will yield fast, high quality, read results.

Express Mode is automatically enabled – allowing you to use your employee badge in Apple Wallet without unlocking or waking your iPhone.

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Apple Wallet FAQs

Employee Badge in Apple Wallet FAQs
What do I need to get started?
I am not having success adding my employee badge in Apple Wallet. Who can help me?
On how many devices can I use my employee badge in Apple Wallet?
Can I use my employee badge in Apple Wallet if my iPhone needs to be charged?
If I have a passcode on my phone, will I have to enter it every time?
Can I use my employee badge in Apple Wallet without cellular or wifi signals?
What happens if I lose my iPhone or Apple Watch? If I find it afterwards?
What happens if I get a new iPhone or Apple Watch?
How do I use my employee badge in Apple Wallet to access the building from my phone?
How do I delete my employee badge in Apple Wallet?
I am getting the error “Could not add card to wallet.” What should I do?
I just got a new Apple Watch, but I cannot add my employee badge to Apple Wallet. The app says, “Added to wallet.” What do I do?
What if I have additional questions?
Does the SwiftConnect mobile app track my location?
Does the employee badge in Apple Wallet track my location?
Can my employer see or track my activities on my device?
What data is collected by SwiftConnect?
How is my information protected?

Android In-App Provisioning Process & FAQ


Follow the below steps to add your mobile badge to Android.

Access My Broadgate App

1. Open your my Broadgate App.

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Go to Access Passes

2. Navigate to the lower menu and select Access Passes.

 

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Access Passes

3. Select SwiftConnect.

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Welcome to Mobile Access Control

4. Tap continue to add your access pass to the app.

 

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Enable NFC & Location

5. Tap set up to enable NFC and location access.

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Access Passes

6. tap Verify account to continue

 

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Verify

7. Tap Request code to receive your one-time verification code.

 

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One-time verification

8. Enter the 6-digit code sent to your email address and tap Verify code to continue.

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Activate your Pass

 

9. Tap Add access pass to complete the setup.

 

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It’s Official!

 

10. Present your card at any reader to gain access and enjoy the mobile experience. 

 

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Google Android NFC

How to use your mobile pass with Android device

When presenting your Android device to a reader, please note that the NFC tag is located on the back of the phone (not visible), usually positioned near the middle. Placing this particular section of the phone near the reader will increase the success rate of reads. For more information on where the NFC tag may be located on your specific Android device, please refer to the following guides.

Samsung NFC Detection Area
Google NFC Detection Area

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Corporate badge in Android in-App FAQs

What do I need to get started?
I can not add my corporate badge, what should I do?
I am not having success adding my corporate badge in Android. Who can help me?
How do I use my corporate badge in Android to access the building from my Android?
I want to transfer my corporate badge to my new phone, how would I do that?
I lost my phone! What should I do?
Can I use my corporate badge in the SwiftConnect Mobile App without cellular or wifi signal?
How do I delete my corporate badge?
What if I have additional questions?
Does the SwiftConnect mobile app track my location?
Does the corporate badge in the SwiftConnect Mobile App track my location?
Can my employer see or track my activities on my device?
What data is collected by SwiftConnect?
How is my information protected?